Privacy policy

Privacy Policy

Last Updated: 16th January, 2026

At GlowCart, accessible from www.glowcartstore.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by GlowCart and how we use it.

1. Information We Collect

When you visit GlowCart, we collect certain information to fulfill your orders and improve your experience:

  • Personal Information: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: We use secure third-party payment gateways. We do not store your credit/debit card details on our servers.

  • Order Details: History of products you have purchased or viewed.

  • Device Information: IP address, browser type, and time zone (collected via cookies).

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process, ship, and track your orders.

  • To communicate with you regarding order updates or customer support.

  • To screen for potential risk or fraud (specifically for COD orders).

  • To send you promotional offers and updates (only if you have opted-in).

3. Sharing Your Information (Third-Party Disclosure)

To provide our services, we share your personal information with trusted third parties:

  • Roposo Clout: Our fulfillment partner, who receives your name and address to ship products directly to you.

  • Shopify: The platform that powers our online store.

  • Logistics Partners: Courier services (like Delhivery or BlueDart) used by Roposo to deliver your package.

  • Legal Compliance: We may share information to comply with applicable laws or respond to lawful requests from the Government of India.

4. Consent & Data Rights

By using our website, you hereby consent to our Privacy Policy. Under the DPDP Act 2023, you have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Request the deletion of your data (subject to legal/billing requirements).

  • Withdraw your consent for marketing at any time.

5. Data Security

We implement "Reasonable Security Practices" as per the IT Act 2000 to protect your data. However, please note that no method of transmission over the internet is 100% secure.

6. Grievance Officer

In accordance with the Information Technology Act 2000 and Rules made there under, the name and contact details of the Grievance Officer are provided below:

  • Name: Rigved Varu

  • Email: glowcartstore.help@gmail.com